Refund & Cancellation
We want you to love your purchase. If you are not satisfied, here is how returns, cancellations and refunds work.
Cancellations
You may cancel an order within 24 hours of purchase provided it has not yet been shipped. To request cancellation, contact us at elaksiatelier777@gmail.com.
Returns & Refunds
- Returns are accepted within 7 days of delivery for eligible items (unused, in original packaging).
- Refunds are processed within 5–7 business days after we receive and inspect the return.
- Shipping charges may be non-refundable unless the return is due to our error.
How to return
Email elaksiatelier777@gmail.com with your order number and reason for return. We'll reply with instructions and a return label if applicable.